26 Sep Responses to Social Media Posts
We have put together a quick guide for stores to respond to negative social media reviews (i.e Google, Facebook, Yelp, etc). This is only a guideline so feel free to alter the messages as you see fit. The goal is to take some of the emotion out of the response that I know we all feel at times.
You can find the guidelines in the link below. Please don’t hesitate to reach out with questions or suggested improvements.
https://docs.google.com/a/monkeybizness.com/viewer?a=v&pid=sites&srcid=bW9ua2V5Yml6bmVzcy5jb218ZnJhbmNoaXNlfGd4OjNmZDY3Y2U3NTViZGUwZjE